Telemarketing and Call Center Information

Which Offshore Call Center Countries Rank Best

A recent study by industry publication Global Services (and investment advisory firm Tholons) showed what countries (by city) rank best in offshore call center services

Based on scale and quality of workforce, financial infrastructure, risk environment and quality of life, these are the top 15 ranked cities in Offshore countries:

  1. Chennai, India
  2. Hyderabad, India
  3. Pune, India
  4. Ceba, Philippines
  5. Kolkata, India
  6. Ho Chi Minh City, Vietnam
  7. Colombo, Sri Lanka
  8. Shanghai, China
  9. Chandigarh, India
  10. Beijing, China
  11. Cairo, Egypt
  12. Hanoi, Vietnam
  13. Shenzhen,China
  14. Buenos Aries, Brazil
  15. Sao Paulo, Brazil

So, India still remains the #1 technology outsourcing destination, but concerns of a rising rupee and soaring wages may slow their competitive edge.

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