Which Offshore Call Center Countries Rank Best
A recent study by industry publication Global Services (and investment advisory firm Tholons) showed what countries (by city) rank best in offshore call center services.
Based on scale and quality of workforce, financial infrastructure, risk environment and quality of life, these are the top 15 ranked cities in Offshore countries:
- Chennai, India
- Hyderabad, India
- Pune, India
- Ceba, Philippines
- Kolkata, India
- Ho Chi Minh City, Vietnam
- Colombo, Sri Lanka
- Shanghai, China
- Chandigarh, India
- Beijing, China
- Cairo, Egypt
- Hanoi, Vietnam
- Shenzhen,China
- Buenos Aries, Brazil
- Sao Paulo, Brazil
So, India still remains the #1 technology outsourcing destination, but concerns of a rising rupee and soaring wages may slow their competitive edge.
Posted: April 9th, 2008 under Call Centers, Off-shore Call Centers, Telemarketing Services.
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