Telemarketing and Call Center Information

Customer Service

Inbound call centers can receive incoming calls to provide customer service for your regular customers and new prospects. 

For example, customer service can provide:

  • information,
  • help
  • billing status
  • account information
  • order taking

There really is no end to the amount of information that can be provided to customers.  This type of call used to be handled by on-site staff who were constantly interrupted with these calls. 

Now call centers at off-site locations can handle inbound customer service calls.  One location may be able to handle calls for offices or stores across the country.

Increasingly, when there is a huge volume of calls, off shore inbound call centers are handling these calls from India, the Philippines, and Pakistan.

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