Inbound call centers can receive incoming calls to provide customer service for yourÂ regular customers and new prospects.Â
For example, customer service can provide:
- billingÂ status
- account information
- order taking
There really is no end to the amount of information that can be provided to customers.Â This type of call used to be handled by on-site staff who were constantly interrupted with these calls.Â
Now call centers at off-site locations can handle inbound customer service calls.Â One location may be able to handle calls for offices or stores across the country.
Increasingly, when there is a huge volume of calls, off shore inbound call centers are handling these calls from India, the Philippines, and Pakistan.